:root{
  --bg:#2e3543; --drawer:#2f3747; --card:#343c4d; --card2:#3a4256; --sel:#43495c; --line:#424a5e;
  --txt:#ffffff; --txt2:#aeb5c4; --pri:#9ccbf9; --pri-d:#47a4ff; --sec:#f99c9e;
  --in:#505667; --out:#0c6162; --note:#6b5b1d; --sys:#3c4458; --ok:#25d366; --warn:#f1c40f; --danger:#e74c3c;
  --botc:#d7b8ff;--wall:rgba(255,255,255,.035); --shadow:0 2px 10px rgba(0,0,0,.25); --r:14px;
}
:root[data-theme="light"]{--botc:#6a3fb5;
  --bg:#eef1f6; --drawer:#ffffff; --card:#ffffff; --card2:#f3f5f9; --sel:#e3ebf6; --line:#dde3ee;
  --txt:#1f2937; --txt2:#6b7280; --pri:#2b78d4; --pri-d:#1a5fb4; --sec:#d6545a;
  --in:#ffffff; --out:#d9fdd3; --note:#fff3c4; --sys:#e6eaf2; --wall:rgba(0,0,0,.04); --shadow:0 2px 10px rgba(30,40,70,.08);
}
*{box-sizing:border-box} html,body,#app{height:100%;margin:0}
body{background:var(--bg);color:var(--txt);font:14px/1.35 Roboto,"Segoe UI",Helvetica,Arial,sans-serif}
button{font:inherit;color:inherit;cursor:pointer;border:0;background:none}
input,textarea,select{font:inherit;color:var(--txt)}
.app{display:flex;flex-direction:column;height:100%}
.top{height:48px;display:flex;align-items:center;gap:12px;padding:0 14px;flex:none}
.top .brand{display:flex;align-items:center;gap:8px;font-size:20px;font-weight:600;letter-spacing:.2px}
.logo{width:28px;height:28px;border-radius:8px;background:var(--pri-d);display:grid;place-items:center;color:#fff;font-weight:700;font-size:15px;overflow:hidden}
.logo img{width:100%;height:100%;object-fit:cover}
.icon-btn{width:34px;height:34px;border-radius:50%;display:grid;place-items:center;color:var(--txt2)}
.icon-btn:hover{background:var(--sel);color:var(--txt)}
.spacer{flex:1}
.badge-demo{font-size:10px;font-weight:700;letter-spacing:1px;border:1px solid var(--warn);color:var(--warn);border-radius:6px;padding:2px 6px}
.select{background:var(--card);border:1px solid var(--line);border-radius:10px;padding:6px 10px;outline:none}
.main{flex:1;display:flex;gap:10px;padding:0 10px 10px;min-height:0}
.side{width:220px;background:var(--drawer);border-radius:var(--r);display:flex;flex-direction:column;padding:10px;gap:4px;flex:none;overflow:hidden;box-shadow:var(--shadow)}
.side.collapsed{width:0;padding:0;opacity:0;pointer-events:none}
.search{display:flex;align-items:center;gap:8px;background:var(--card2);border-radius:12px;padding:8px 10px;margin-bottom:6px;color:var(--txt2)}
.search input{background:none;border:0;outline:none;flex:1;min-width:0}
.search kbd{font-size:11px;background:var(--bg);padding:1px 6px;border-radius:6px}
.nav{flex:1;overflow:auto;display:flex;flex-direction:column;gap:2px}
.nav a{display:flex;align-items:center;gap:12px;padding:9px 10px;border-radius:10px;color:var(--txt2);cursor:pointer;position:relative;text-decoration:none}
.nav a:hover{background:var(--sel);color:var(--txt)}
.nav a.on{background:var(--sel);color:var(--txt)} .nav a.on::before{content:"";position:absolute;left:-10px;top:8px;bottom:8px;width:3px;border-radius:3px;background:var(--pri)}
.nav .cnt{margin-left:auto;background:var(--pri);color:#0b1b2b;border-radius:10px;font-size:11px;font-weight:700;padding:1px 7px}
.me{display:flex;align-items:center;gap:10px;padding:10px 6px 2px;border-top:1px solid var(--line);margin-top:6px}
.me .nm{font-weight:500;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis} .me small{color:var(--txt2);display:block}
.avatar{width:40px;height:40px;border-radius:50%;display:grid;place-items:center;font-weight:600;color:#fff;flex:none;position:relative;font-size:16px}
.avatar.sm{width:34px;height:34px;font-size:14px}
.avatar .ch{position:absolute;right:-3px;bottom:-3px;width:17px;height:17px;border-radius:50%;border:2px solid var(--card);display:grid;place-items:center}
.ch svg{width:10px;height:10px;fill:#fff}
.panel{background:var(--card);border-radius:var(--r);box-shadow:var(--shadow);min-height:0}
.list{width:360px;display:flex;flex-direction:column;flex:none;overflow:hidden}
.seg{display:flex;align-items:center;gap:6px;padding:10px 10px 6px}
.seg .tab{padding:6px 12px;border-radius:10px;color:var(--txt2);display:flex;align-items:center;gap:6px}
.seg .tab.on{background:var(--sel);color:var(--pri)}
.pillbtn{border:1px solid var(--pri);color:var(--pri);border-radius:999px;padding:5px 12px;font-size:12px;margin-left:auto}
.pillbtn.on{background:var(--sel)}
.field{margin:2px 10px 8px;display:flex;align-items:center;gap:8px;background:var(--card2);border-radius:12px;padding:9px 12px;color:var(--txt2)}
.field input{background:none;border:0;outline:none;flex:1;min-width:0}
.chips{display:flex;gap:4px;padding:0 10px 8px;flex-wrap:wrap}
.chip{border-radius:999px;background:var(--card2);padding:4px 8px;font-size:12px;white-space:nowrap;color:var(--txt2);display:flex;gap:6px;align-items:center}
.chip.on{background:var(--sel);color:var(--txt);box-shadow:inset 0 0 0 1px var(--pri)}
.chip b{background:var(--ok);color:#06210f;border-radius:9px;font-size:10px;padding:0 6px}
.rows{overflow:auto;flex:1}
.row{display:flex;gap:10px;padding:10px 12px 10px 14px;cursor:pointer;position:relative;border-bottom:1px solid transparent}
.row:hover{background:var(--card2)} .row.on{background:var(--sel)}
.row::before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:var(--tc,transparent)}
.row .body{flex:1;min-width:0}
.row .l1,.row .l2{display:flex;align-items:center;gap:6px}
.row .name{font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1}
.row .time{font-size:12px;color:var(--txt2)}
.row .prev{color:var(--txt2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1;font-size:13px}
.tag{font-size:11px;border-radius:8px;padding:1px 8px;background:var(--pri-d);color:#fff;white-space:nowrap}
.tag.res{background:#9ccbf9;color:#0b2540} .tag.bot{background:#7e57c2}
.unread{background:var(--ok);color:#06210f;border-radius:10px;font-size:11px;font-weight:700;padding:0 7px;min-width:18px;text-align:center}
.empty{display:grid;place-items:center;color:var(--txt2);height:100%;text-align:center;padding:20px}
.chat{flex:1;display:flex;flex-direction:column;min-width:0;overflow:hidden}
.chat .hd{display:flex;align-items:center;gap:12px;padding:10px 14px;background:var(--card2);border-bottom:1px solid var(--line)}
.chat .hd .nm{font-weight:600} .chat .hd small{display:block;color:var(--txt2)}
.btn{background:var(--sel);color:var(--pri);border-radius:10px;padding:7px 14px;font-weight:500}
.btn:hover{filter:brightness(1.15)} .btn.pri{background:var(--pri-d);color:#fff} .btn.ok{background:#1f8f57;color:#fff}
.msgs{flex:1;overflow:auto;padding:14px 8% 10px;display:flex;flex-direction:column;gap:6px;
  background:var(--bg) url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='160' height='160'><g fill='none' stroke='%23888' stroke-opacity='.10' stroke-width='2'><circle cx='24' cy='28' r='9'/><path d='M80 20l14 14M94 20L80 34'/><rect x='118' y='18' width='20' height='16' rx='4'/><path d='M22 92q10-14 20 0t20 0'/><circle cx='104' cy='96' r='6'/><path d='M126 80l10 18h-20z'/><path d='M30 138h22M120 140q8-10 16 0'/></g></svg>")}
.day{align-self:center;background:var(--sys);color:var(--txt2);border-radius:8px;padding:3px 12px;font-size:12px;margin:6px 0}
.b{max-width:min(620px,78%);padding:7px 10px 5px;border-radius:10px;position:relative;word-break:break-word;box-shadow:0 1px 1px rgba(0,0,0,.18)}
.b.contact{align-self:flex-start;background:var(--in);border-top-left-radius:2px}
.b.agent,.b.bot{align-self:flex-end;background:var(--out);border-top-right-radius:2px}
.b.note{align-self:flex-end;background:var(--note);border:1px dashed #c9a227;color:inherit}
.b.system{align-self:center;background:var(--sys);color:var(--txt2);font-size:12px;box-shadow:none}
.b .tx{white-space:pre-wrap}
.b .who{font-size:11px;font-weight:600;color:var(--pri);margin-bottom:2px}
.b.bot .who{color:var(--botc)} .b.note .who{color:#c9a227}
.b .ts{font-size:10.5px;color:var(--txt2);text-align:right;margin-top:2px;opacity:.9}
.b.agent .ts::after,.b.bot .ts::after{content:none}
.composer{padding:10px 14px;background:var(--card2);border-top:1px solid var(--line);position:relative}
.composer .modes{display:flex;gap:6px;margin-bottom:6px}
.composer .modes button{padding:3px 12px;border-radius:999px;color:var(--txt2);font-size:12px}
.composer .modes button.on{background:var(--sel);color:var(--pri)} .composer .modes button.on.n{color:#c9a227}
.composer .box{display:flex;gap:10px;align-items:flex-end}
.composer textarea{flex:1;resize:none;background:var(--card);border:1px solid var(--line);border-radius:14px;padding:10px 14px;outline:none;max-height:140px;min-height:42px}
.composer textarea:focus{border-color:var(--pri)}
.send{width:42px;height:42px;border-radius:50%;background:var(--pri-d);color:#fff;display:grid;place-items:center;flex:none}
.send:disabled{opacity:.4;cursor:default}
.qpop{position:absolute;left:14px;right:70px;bottom:calc(100% - 4px);background:var(--drawer);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow);max-height:240px;overflow:auto;z-index:5}
.qpop .q{padding:8px 12px;cursor:pointer;display:flex;gap:10px} .qpop .q.on,.qpop .q:hover{background:var(--sel)}
.qpop .q b{color:var(--pri);min-width:92px} .qpop .q span{color:var(--txt2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.fab{position:absolute;left:14px;bottom:14px;width:46px;height:46px;border-radius:50%;background:var(--pri);color:#0b1b2b;display:grid;place-items:center;box-shadow:var(--shadow);font-size:26px}
.kan{display:grid;grid-template-columns:repeat(3,minmax(240px,1fr));gap:12px;flex:1;overflow:auto;min-height:0}
.kcol{background:var(--card2);border-radius:12px;padding:10px;display:flex;flex-direction:column;gap:8px;min-height:200px;overflow:auto}
.kcol.over{box-shadow:inset 0 0 0 2px var(--pri)}
.kcard{background:var(--card);border-radius:10px;padding:10px;border-left:4px solid var(--tc,transparent);cursor:grab}
.kcard .prev{font-size:13px;color:var(--txt2);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.page{flex:1;overflow:auto;padding:22px 26px} .page h2{margin:0 0 14px;font-weight:500}
table{width:100%;border-collapse:collapse} th{color:var(--txt2);text-align:left;font-weight:500;font-size:12px;text-transform:uppercase;letter-spacing:.4px}
th,td{padding:10px 12px;border-bottom:1px solid var(--line)} tr:hover td{background:var(--card2)}
.form{max-width:520px;display:flex;flex-direction:column;gap:18px}
.form .grp{background:var(--card2);border-radius:12px;padding:14px 16px;display:flex;flex-direction:column;gap:8px}
.form label{color:var(--txt2);font-size:12px;text-transform:uppercase;letter-spacing:.4px}
.seg2{display:flex;gap:8px} .seg2 button{padding:8px 16px;border-radius:10px;background:var(--bg);border:1px solid var(--line)} .seg2 button.on{border-color:var(--pri);color:var(--pri)}
.login{height:100%;display:grid;place-items:center;padding:16px}
.login .card{width:min(380px,100%);background:var(--card);border-radius:18px;padding:28px;box-shadow:var(--shadow);display:flex;flex-direction:column;gap:14px}
.login h1{margin:6px 0 0;font-weight:500;font-size:22px}
.login input{background:var(--card2);border:1px solid var(--line);border-radius:12px;padding:11px 14px;outline:none} .login input:focus{border-color:var(--pri)}
.login .hint{font-size:12px;color:var(--txt2)} .login .err{color:var(--danger);font-size:13px}
.modal{position:fixed;inset:0;background:rgba(0,0,0,.45);display:grid;place-items:center;z-index:20}
.modal .m{background:var(--drawer);border-radius:16px;padding:18px;min-width:300px;box-shadow:var(--shadow)}
.modal h3{margin:0 0 12px;font-weight:500}
.opt{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:10px;cursor:pointer} .opt:hover{background:var(--sel)}
.dot{width:10px;height:10px;border-radius:50%}
.soon{display:grid;place-items:center;text-align:center;color:var(--txt2);height:100%;gap:6px}
.soon h2{color:var(--txt)}
@media (max-width:900px){
  .side{position:fixed;z-index:15;left:10px;top:54px;bottom:10px;width:230px}
  .side.collapsed{width:0}
  .list{width:100%} .chat{width:100%}
  .main.has-chat .list{display:none} .main:not(.has-chat) .chat{display:none}
  .msgs{padding:12px 10px} .b{max-width:88%}
}
@media (min-width:901px){ .back{display:none} }
::-webkit-scrollbar{width:8px;height:8px} ::-webkit-scrollbar-thumb{background:var(--line);border-radius:8px}
.mx-toolbar{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin:10px 0}.mx-toolbar h2{margin-right:auto}.mx-toolbar input{flex:1;min-width:150px}.mx-toolbar select{max-width:180px}.mx-table{overflow:auto}.form label{display:flex;flex-direction:column;gap:6px;margin:10px 0}.mx-attachment img{display:block;max-width:240px;max-height:280px;border-radius:8px;margin:6px 0}.mx-attachment a{color:inherit}.mx-attachment audio{max-width:240px}.composer input[type=file]{max-width:260px}.composer .mx-toolbar{font-size:12px}.list .mx-toolbar{padding:0 12px}.list .mx-toolbar select{max-width:135px}.err{overflow-wrap:anywhere}
.mx-scheduler{max-height:300px;overflow:auto;font-size:12px;margin-bottom:8px}.mx-scheduler label{display:flex;flex-direction:column;gap:4px;margin:8px 0}.mx-scheduler ul{padding-left:18px}.mx-scheduler li{padding:8px 0;border-bottom:1px solid var(--line)}
.form input:not([type=checkbox]):not([type=file]),.form textarea,.form select,.mx-toolbar input:not([type=checkbox]),.mx-toolbar select,.me select,.mx-scheduler textarea,.mx-scheduler input:not([type=checkbox]),.panel.page>div>input{background:var(--card);color:var(--txt);border:1px solid var(--line);border-radius:8px;padding:8px;font:inherit;box-sizing:border-box}.form label input:not([type=checkbox]),.form label textarea,.form label select{width:100%}.me select{max-width:130px;padding:3px;font-size:11px}.mx-scheduler textarea{width:100%}
.mx-bulk{padding:8px 12px;border-bottom:1px solid var(--line);font-size:12px}.mx-bulk .mx-toolbar{padding:0}.mx-bulk p{overflow-wrap:anywhere}.mx-flow-canvas{max-width:100%;height:420px;overflow:auto;border:1px solid var(--line);border-radius:10px;background:var(--card)}.mx-flow-canvas svg{touch-action:none;max-width:none;display:block}.mx-node-editor{max-width:100%;margin-top:16px}.mx-visual label{font-size:12px}.mx-visual .mx-toolbar select{max-width:210px}

/* Keep the session picker readable and contained in the sign-in card. */
.login .card{min-width:0}
.login label{display:block;min-width:0}
.login label select{display:block;width:100%;max-width:100%;min-width:0;margin-top:6px;padding:10px;background:var(--card2);color:var(--txt);border:1px solid var(--line);border-radius:10px}
.login select option{background:var(--card2);color:var(--txt)}
.login .card a{color:var(--pri)}
.login .card button{white-space:normal}

/* AlfaTicket conversation workspace */
:root{--in:#202c33;--out:#005c4b;--chat-wall:#0b141a;--chat-accent:#5bd6bb}
:root[data-theme="light"]{--in:#fff;--out:#d9fdd3;--chat-wall:#efeae2;--chat-accent:#087e68}
.inbox-heading{padding:20px 18px 12px}.inbox-heading h2{font-size:22px;margin:0 0 5px;letter-spacing:-.5px}.inbox-heading small{color:var(--txt2);font-size:12px}
.list{width:390px}.list .field{border-radius:12px}.list .seg{padding-top:4px}.list .tab{font-size:13px}.list .rows{border-top:1px solid var(--line)}
.list .row{min-height:86px;align-items:center;padding:13px 16px;gap:12px;border-bottom:1px solid var(--line)}.list .row::before{width:3px;opacity:.5}.list .row.on{background:var(--sel);box-shadow:inset 3px 0 var(--chat-accent)}
.list .row .avatar{width:48px;height:48px;font-size:20px}.contact-photo{position:absolute;inset:0;width:100%;height:100%;object-fit:cover;border-radius:50%}.avatar .ch{z-index:1}.row .l1{margin-bottom:7px}.row .name{font-size:15px;font-weight:600}.row .prev{font-size:13px}.row.unreadRow .time{color:var(--chat-accent)}.row.unreadRow .prev{color:var(--txt);font-weight:500}.unread{background:#25d366;color:#073b27;min-width:21px;height:21px;display:grid;place-items:center;font-weight:700;border-radius:20px}
.chat .hd{min-height:78px;padding:14px 20px;flex-wrap:wrap}.chat .hd .avatar{width:44px;height:44px}.chat .hd .nm{font-size:17px;margin-bottom:4px}.chat .hd small{font-size:11px;line-height:1.5}.chat .hd .btn{font-size:12px}
.msgs{background-color:var(--chat-wall);background-image:radial-gradient(var(--wall) 1px,transparent 1px);background-size:22px 22px;padding:22px 6%;gap:8px}.msgs>.btn{align-self:center;font-size:12px;margin-bottom:12px;background:var(--card);box-shadow:var(--shadow)}.b{padding:9px 12px 7px;border-radius:12px;max-width:min(620px,80%);line-height:1.5;font-size:14px}.b.contact{border-top-left-radius:0}.b.agent,.b.bot{border-top-right-radius:0}.b .who{font-size:12px;margin-bottom:4px}.b .contact-who{color:var(--chat-accent)}.b .agent-who{color:var(--chat-accent)}.b .ts{font-size:10px;margin-top:5px;display:flex;gap:6px;justify-content:flex-end;align-items:center}.receipt-read{color:#65cfff}.b.note{border:1px dashed #c9a227;max-width:85%}.b.system{max-width:90%;padding:5px 12px}.day{align-self:center;padding:5px 14px;border-radius:8px;background:var(--card);font-size:11px;box-shadow:var(--shadow);margin:12px 0}
.composer{padding:10px 18px 14px;background:var(--card2)}.composer .box{border-radius:14px}.composer .modes button{padding:7px 14px;border-radius:8px}.mx-chat-tools{padding:6px 18px;margin:0;border-top:1px solid var(--line);font-size:12px;background:var(--card)}.chat-welcome{background:var(--chat-wall);display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;gap:12px;padding:36px}.chat-welcome h2{color:var(--txt);font-size:24px;max-width:440px;margin:8px 0}.chat-welcome p{max-width:380px;margin:0;line-height:1.6}.chat-welcome small{margin-top:20px}.welcome-icon{color:var(--chat-accent);padding:25px;border-radius:50%;background:var(--card)}
@media(max-width:1100px) and (min-width:901px){.list{width:340px}.chat .hd{gap:8px}.chat .hd .btn{padding:6px 8px}.msgs{padding:18px 4%}}
@media(max-width:900px){.list{width:100%}.inbox-heading{padding:16px}.chat .hd{padding:10px;gap:8px}.chat .hd .nm{font-size:15px}.chat .hd .btn{padding:6px 9px}.msgs{padding:12px}.b{max-width:88%}.composer{padding:8px}.list .row{min-height:80px}}

.attachment-input{display:none}.composer .box{display:flex;align-items:center;gap:8px}.attach-button{width:40px;height:40px;display:grid;place-items:center;flex:none;color:var(--txt2);border-radius:50%}.attach-button:hover{background:var(--sel);color:var(--txt)}.attachment-selected{display:flex;align-items:center;gap:8px;font-size:12px;padding:6px 0;overflow-wrap:anywhere}.composer .modes{margin-bottom:6px}.image-preview{display:block;padding:0;cursor:zoom-in;max-width:100%}.image-preview img{max-width:100%}.history-tools{display:flex;gap:10px;align-items:center;padding:7px 14px;background:var(--card);border-bottom:1px solid var(--line);font-size:11px;color:var(--txt2);flex-wrap:wrap}.history-tools .btn{font-size:12px;padding:6px 10px}.media-viewer{position:fixed;inset:0;z-index:1000;background:rgba(7,15,20,.96);display:flex;flex-direction:column;align-items:center;justify-content:center;padding:80px 24px 40px;gap:12px}.media-header{position:absolute;top:0;left:0;right:0;display:flex;align-items:center;justify-content:space-between;gap:15px;padding:18px 24px;color:#fff;background:#16232d}.media-header span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.media-header button{flex:none}.media-viewer>img{object-fit:contain;max-width:100%;max-height:calc(100dvh - 170px);min-height:0}.media-viewer>p{color:#b8c5ce;font-size:12px;text-align:center}.chat .composer{flex:none}.composer .mx-scheduler{margin-bottom:4px;font-size:11px}

.history-notice{margin:0;padding:8px 14px;background:var(--card);color:var(--txt2);font-size:12px;border-bottom:1px solid var(--line)}

/* Chat interno: navegación y conversación */
.internal-page{display:grid!important;grid-template-columns:280px minmax(0,1fr);padding:0!important;overflow:hidden;min-height:0;height:100%}
.internal-sidebar{background:var(--card);border-right:1px solid var(--card2);display:flex;flex-direction:column;min-height:0;padding:25px 14px 14px}
.internal-title{display:flex;align-items:center;gap:12px;padding:0 10px 23px}.internal-title h2{font-size:19px;margin:0 0 5px}.internal-title span:not(.internal-logo){font-size:12px;opacity:.55}.internal-logo{display:grid;place-items:center;width:40px;height:40px;border-radius:13px;background:#5271ff20;color:#7590ff}.internal-logo svg{width:22px;height:22px}
.internal-search{display:flex;align-items:center;gap:8px;padding:11px 13px;background:var(--card2);border-radius:10px;margin-bottom:22px}.internal-search span{opacity:.5;display:flex}.internal-search input{width:100%;background:transparent!important;border:0!important;outline:none;color:var(--txt);padding:0!important;font:inherit;font-size:12px}
.internal-section-label{font-size:10px;letter-spacing:1.3px;font-weight:700;opacity:.5;padding:0 10px;margin:7px 0 10px;display:flex;justify-content:space-between}.internal-section-label span{letter-spacing:0}
.internal-person{display:flex;align-items:center;gap:10px;width:100%;text-align:left;border:1px solid transparent;border-radius:12px;padding:12px 10px;background:transparent;color:var(--txt);cursor:pointer;margin-bottom:5px;font:inherit}.internal-person:hover{background:var(--card2)}.internal-person.active{background:#5271ff16;border-color:#5271ff35}.internal-person.active strong{color:#7291ff}.internal-person:focus-visible,.internal-send:focus-visible{outline:3px solid #7493ff;outline-offset:2px}
.internal-avatar{width:38px;height:38px;flex-shrink:0;border-radius:13px;display:grid;place-items:center;font-size:12px;font-weight:700;color:#fff}.internal-avatar.room{background:#5271ff20;color:#7590ff;font-size:24px}.internal-avatar.small{width:29px;height:29px;font-size:10px;border-radius:10px}.internal-person-copy{min-width:0;flex:1}.internal-person-copy strong{display:block;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.internal-person-copy small{display:block;font-size:11px;opacity:.5;margin-top:5px}.internal-arrow{opacity:.35}.internal-people{overflow:auto;flex:1}.internal-help{font-size:12px;opacity:.6;line-height:1.7;padding:10px}.internal-private{display:flex;gap:9px;align-items:center;padding:16px 10px 0;border-top:1px solid var(--card2);margin-top:20px}.internal-private p{font-size:11px;opacity:.5;line-height:1.6;margin:0}
.internal-main{display:flex;flex-direction:column;min-height:0;min-width:0;background:var(--bg)}.internal-header{display:flex;gap:12px;align-items:center;padding:19px 27px;background:var(--card);border-bottom:1px solid var(--card2)}.internal-header h3{font-size:15px;margin:0 0 5px}.internal-header p{font-size:11px;opacity:.5;margin:0}.internal-type{margin-left:auto;font-size:10px;padding:6px 10px;border:1px solid var(--card2);border-radius:20px;opacity:.7}
.internal-feed{flex:1;overflow:auto;min-height:180px;padding:24px 32px;background-image:radial-gradient(#8090b00d 1px,transparent 1px);background-size:18px 18px}.internal-day{text-align:center;margin:5px 0 25px}.internal-day span{font-size:10px;padding:6px 13px;border-radius:20px;background:var(--card2);opacity:.7}.internal-message-row{display:flex;align-items:flex-end;gap:9px;margin:0 0 17px}.internal-message-row.mine{justify-content:flex-end}.internal-bubble{max-width:78%;padding:12px 15px 8px;background:var(--card);border:1px solid var(--card2);border-radius:15px 15px 15px 4px;min-width:90px;box-shadow:0 2px 3px #00000008}.mine .internal-bubble{background:#5271ff1f;border-color:#5271ff30;border-radius:15px 15px 4px 15px}.internal-bubble strong{font-size:11px;color:#839bff}.internal-bubble p{font-size:13px;line-height:1.7;margin:5px 0;white-space:pre-wrap;overflow-wrap:anywhere}.internal-bubble small{font-size:9px;opacity:.45;display:block;text-align:right;margin-top:5px}.internal-older{display:block;margin:0 auto 22px;background:var(--card);border:1px solid var(--card2);border-radius:20px;padding:8px 15px;color:var(--txt);cursor:pointer;font-size:11px}
.internal-compose{padding:18px 25px 12px;background:var(--card);border-top:1px solid var(--card2)}.internal-compose form{display:flex;align-items:flex-end;gap:12px;border:1px solid var(--card2);border-radius:14px;padding:10px 10px 10px 15px;background:var(--bg)}.internal-compose form:focus-within{border-color:#5271ff88}.internal-compose textarea{resize:none;flex:1;min-width:0;max-height:140px;padding:7px 0;border:0;background:transparent;color:var(--txt);font:inherit;font-size:13px;outline:none;line-height:1.6}.internal-send{border:0;width:42px;height:42px;border-radius:12px;background:#5271ff;display:grid;place-items:center;color:white;cursor:pointer}.internal-send:disabled{opacity:.35;cursor:default}.internal-compose-help{display:flex;justify-content:space-between;gap:10px;font-size:9px;opacity:.4;margin-top:9px}.internal-error{margin:8px 20px}.internal-empty{height:100%;display:flex;flex-direction:column;justify-content:center;align-items:center;text-align:center;min-height:220px}.internal-empty-icon{display:grid;place-items:center;width:76px;height:76px;background:#5271ff14;color:#7792ff;border-radius:26px;margin-bottom:20px}.internal-empty h3{font-size:17px;margin:0 0 10px}.internal-empty p{font-size:12px;opacity:.5;max-width:280px;line-height:1.7}
@media(max-width:1000px){.internal-page{grid-template-columns:225px minmax(0,1fr)}.internal-feed{padding:18px}.internal-header{padding:17px}.internal-compose{padding:12px}}
@media(max-width:650px){.internal-page{grid-template-columns:1fr;grid-template-rows:auto minmax(0,1fr)}.internal-sidebar{padding:12px;border-right:0;border-bottom:1px solid var(--card2)}.internal-title{padding:0 0 12px}.internal-title h2{font-size:16px}.internal-title span:not(.internal-logo),.internal-section-label,.internal-private,.internal-arrow,.internal-person-copy small{display:none}.internal-search{margin:0 0 10px;padding:9px 12px}.internal-people{display:contents}.internal-sidebar{display:flex;flex-direction:row;flex-wrap:wrap;gap:6px;max-height:210px;overflow:auto}.internal-title,.internal-search{width:100%}.internal-person{width:auto;padding:7px 9px;gap:7px;margin:0}.internal-avatar{width:30px;height:30px;border-radius:10px}.internal-person-copy strong{max-width:120px;font-size:11px}.internal-header{padding:12px 15px}.internal-feed{padding:15px 10px}.internal-bubble{max-width:85%}.internal-compose-help span:first-child{display:none}.internal-compose-help{justify-content:flex-end}.internal-compose textarea{font-size:16px}.internal-type{font-size:9px}}

/* Atención: foco en la conversación, herramientas bajo demanda */
.panel.chat{position:relative;min-width:0}.chat-clean-header{min-height:74px;gap:12px!important;padding:13px 20px!important;flex-shrink:0}.chat-contact-title{min-width:0;text-align:left;background:none;border:0;color:var(--txt);cursor:pointer;padding:0;max-width:45%}.chat-contact-title strong{display:block;font-size:15px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.chat-contact-title small{display:block;font-size:11px;color:var(--txt2);margin-top:5px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.chat-more{font-size:26px!important;min-width:34px}.chat-clean-header .icon-btn.active{background:#5271ff22;color:#829cff}.chat-clean-header .chat-resolve{padding:8px 13px;font-size:12px;border-radius:9px}.chat-clean-header .chat-take{font-size:12px}
.chat-drawer{position:absolute;right:12px;top:82px;width:min(370px,calc(100% - 24px));max-height:calc(100% - 100px);overflow:auto;z-index:35;background:var(--card);border:1px solid var(--line);border-radius:15px;box-shadow:0 15px 55px #0004;padding:18px;color:var(--txt);font-size:12px}.chat-drawer-title{display:flex;align-items:center;justify-content:space-between;padding-bottom:13px;border-bottom:1px solid var(--line);gap:15px;margin-bottom:15px}.chat-drawer-title h3{font-size:15px;margin:0}.chat-drawer-help{color:var(--txt2);font-size:12px;line-height:1.6}.chat-search-form{display:flex;gap:8px;margin:14px 0}.chat-drawer input:not([type=checkbox]),.chat-drawer select{width:100%;min-width:0;background:var(--bg);color:var(--txt);border:1px solid var(--line);border-radius:9px;padding:10px;font:inherit}.chat-search-form input{flex:1}.chat-search-form .btn{flex:none}.chat-search-result{border-bottom:1px solid var(--line);padding:13px 0}.chat-search-result small{font-size:10px;color:var(--txt2)}.chat-search-result p{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.7}.chat-drawer-group{border-top:1px solid var(--line);padding:14px 0}.chat-drawer-group summary{cursor:pointer;font-size:12px;font-weight:600;padding:2px 0}.chat-drawer-group[open] summary{margin-bottom:13px}.chat-drawer-group label{display:flex;gap:8px;align-items:center;margin:10px 0}.chat-drawer-group p{line-height:1.7;color:var(--txt2)}.chat-drawer-group select{margin-bottom:10px}.chat-contact-card{display:flex;flex-direction:column;gap:7px;padding:3px 0 20px}.chat-contact-card strong{font-size:16px}.chat-contact-card span,.chat-contact-card small{color:var(--txt2)}.chat-drawer-field{display:flex;flex-direction:column;gap:8px;margin-bottom:12px;color:var(--txt2)}.chat-wide{width:100%;margin-bottom:17px}.chat-local-search{display:flex;gap:8px;align-items:center;margin-top:10px}.chat-local-search span{flex:1;color:var(--txt2)}.chat-snooze-note{align-self:center;font-size:11px;padding:7px 14px;background:var(--card);border-radius:20px;color:var(--txt2)}.chat-snooze-note button{color:var(--pri);margin-left:10px}.chat .msgs>.btn{padding:6px 12px!important;font-size:10px!important;box-shadow:none;opacity:.7;border-radius:20px}.chat .composer{padding:10px 16px 14px;background:var(--card)}.chat .composer .modes{margin-bottom:7px}.chat .composer .modes button{font-size:11px;padding:5px 11px}.chat .composer .box{background:var(--bg);border:1px solid var(--line);padding:5px 8px;border-radius:14px}.chat .composer .box textarea{background:transparent;border:0;box-shadow:none;padding:10px 5px}.chat .composer .send{border-radius:11px;width:38px;height:38px;flex-shrink:0}.chat .composer .attach-button{width:34px;height:34px}.chat .b .ts{font-size:9px}
@media(max-width:900px){.chat-clean-header{padding:10px!important;gap:8px!important;min-height:66px}.chat-contact-title{max-width:40%}.chat-contact-title strong{font-size:14px}.chat-contact-title small{font-size:10px}.chat-clean-header .chat-take{display:none}.chat-clean-header .chat-resolve{font-size:11px;padding:7px 9px}.chat-drawer{top:73px;right:8px;width:min(370px,calc(100% - 16px));max-height:calc(100% - 85px)}.chat .composer{padding:8px}.chat .composer .box textarea{font-size:16px}}

.bot-wizard-page{padding:32px!important;overflow:auto}.bot-wizard-heading{max-width:900px;margin:0 auto 25px;display:flex;gap:20px;align-items:flex-start;justify-content:space-between}.bot-wizard-heading small{color:#829bff;font-size:10px;letter-spacing:1.5px;font-weight:700}.bot-wizard-heading h2{font-size:25px;margin:10px 0}.bot-wizard-heading p,.bot-step-card>p{color:var(--txt2);font-size:13px;line-height:1.8}.bot-state-pill{font-size:11px;color:var(--txt2);padding:8px 12px;border:1px solid var(--line);border-radius:20px;white-space:nowrap}.bot-steps{display:flex;max-width:900px;margin:0 auto 22px;gap:6px}.bot-steps button{flex:1;display:flex;gap:8px;align-items:center;font-size:11px;color:var(--txt2);padding:9px 5px;border-bottom:2px solid var(--line);background:none}.bot-steps button span{border:1px solid var(--line);width:23px;height:23px;border-radius:50%;display:grid;place-items:center;flex:none}.bot-steps button.active{color:#819bff;border-color:#627fff}.bot-steps button.active span,.bot-steps button.done span{background:#5271ff;color:white;border-color:#5271ff}.bot-step-card{max-width:900px;margin:auto;background:var(--card);border:1px solid var(--line);border-radius:18px;padding:30px}.bot-step-caption{font-size:10px;color:var(--txt2);letter-spacing:1px}.bot-step-card h3{font-size:23px;margin:15px 0 10px}.bot-step-card .field{margin:20px 0;font-size:13px}.bot-step-card input:not([type=checkbox]),.bot-step-card select,.bot-step-card textarea{width:100%;background:var(--bg);color:var(--txt);border:1px solid var(--line);border-radius:10px;padding:12px;font:inherit;font-size:13px;line-height:1.7}.bot-step-card textarea{resize:vertical;margin:10px 0}.bot-template-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin:25px 0}.bot-template-grid button{padding:22px 17px;border-radius:13px;border:1px solid var(--line);background:var(--bg);text-align:left;color:var(--txt)}.bot-template-grid button.selected{border-color:#627fff;background:#5271ff15}.bot-template-grid button>span{display:block;font-size:25px;color:#819bff;margin-bottom:16px}.bot-template-grid strong{display:block;font-size:14px;margin-bottom:9px}.bot-template-grid small{font-size:12px;color:var(--txt2);line-height:1.7}.bot-help,.bot-optional p{font-size:11px!important;color:var(--txt2);line-height:1.8}.bot-optional{margin-top:22px;border-top:1px solid var(--line);padding-top:20px;font-size:12px}.bot-optional summary{cursor:pointer}.bot-optional label{display:flex;gap:9px;margin-top:15px;align-items:center}.bot-step-footer{display:flex;justify-content:space-between;border-top:1px solid var(--line);padding-top:22px;margin-top:30px}.bot-step-footer .btn{padding:10px 20px}.bot-channel-choice{display:flex;align-items:center;gap:12px;padding:15px;border:1px solid var(--line);border-radius:10px;margin:10px 0;font-size:13px}.bot-info-box{padding:15px 18px;border-radius:10px;background:#5271ff12;border:1px solid #5271ff25;line-height:1.8;font-size:12px;margin-top:20px}.bot-review-card{display:flex;flex-direction:column;gap:8px;padding:20px;background:var(--bg);border-radius:12px;margin:20px 0}.bot-review-card span{font-size:12px;color:var(--txt2)}.bot-checklist{list-style:none;padding:0;margin:25px 0}.bot-checklist li{display:flex;gap:12px;padding:13px 0;border-bottom:1px solid var(--line);font-size:13px}.bot-checklist li>span{color:var(--txt2);font-size:18px}.bot-checklist li>span.ready{color:#49b486}.bot-checklist small{display:block;font-size:10px;color:var(--txt2);margin-top:5px}.bot-save-status{color:#49b486;font-size:12px}.bot-wizard-note{max-width:900px;margin:18px auto;font-size:11px;color:var(--txt2)}.bot-knowledge-actions{display:flex;gap:15px;align-items:center;flex-wrap:wrap}.bot-knowledge-actions small{color:var(--txt2);font-size:11px}
@media(max-width:700px){.bot-wizard-page{padding:18px!important}.bot-wizard-heading h2{font-size:21px}.bot-wizard-heading{display:block}.bot-state-pill{display:inline-block;margin-top:10px}.bot-steps{overflow:auto}.bot-steps button{min-width:70px;flex-direction:column;text-align:center;font-size:9px}.bot-step-card{padding:20px}.bot-step-card h3{font-size:20px}.bot-template-grid{grid-template-columns:1fr}.bot-template-grid button{padding:16px}.bot-template-grid button>span{float:left;margin:0 15px 20px 0}.bot-step-card textarea,.bot-step-card input:not([type=checkbox]){font-size:16px}}

.bot-step-card .field{display:flex;flex-direction:column;align-items:stretch;gap:9px;background:transparent;padding:0;border-radius:0}.bot-step-card .field input{flex:none}@media(max-width:700px){.bot-steps{overflow:visible}.bot-steps button{min-width:0;line-height:1.5}}

/* Lenguaje visual común para administración y operación */
.friendly-page{padding:28px 32px!important;overflow:auto;min-width:0}.friendly-intro{border-left:3px solid #708bff;padding:0 0 0 15px;margin-bottom:24px;max-width:900px}.friendly-intro>span{font-size:9px;font-weight:700;letter-spacing:1.3px;color:#8aa0ff}.friendly-intro p{font-size:13px;line-height:1.8;color:var(--txt2);margin:7px 0 0}.friendly-page h2{font-size:22px;margin:12px 0 15px}.friendly-page h3{font-size:16px}.friendly-page>p,.friendly-page .form>p{font-size:12px;line-height:1.8;color:var(--txt2)}.friendly-page .form{border:1px solid var(--line);border-radius:14px;padding:22px;background:var(--card);gap:13px;margin-bottom:18px}.friendly-page .form .field{display:flex;flex-direction:column;align-items:stretch;background:none;padding:0;margin:0;gap:8px;border-radius:0;color:var(--txt2);flex:1;min-width:180px}.friendly-page .form label:has(>input:not([type=checkbox])){display:flex;flex-direction:column;gap:8px}.friendly-page .form input:not([type=checkbox]):not([type=color]),.friendly-page .form select,.friendly-page .form textarea{border:1px solid var(--line);border-radius:9px;background:var(--bg);color:var(--txt);padding:10px 12px;font:inherit;font-size:13px;min-width:0;max-width:100%}.friendly-page .form input:not([type=checkbox]):not([type=color]),.friendly-page .form textarea{width:100%}.friendly-page .form input:focus,.friendly-page .form textarea:focus,.friendly-page .form select:focus{outline:2px solid #708bff55;outline-offset:1px}.friendly-page .btn{min-height:35px;border-radius:9px;font-size:12px}.friendly-page table{font-size:12px}.friendly-page>table{display:block;overflow:auto;max-width:100%;border:1px solid var(--line);border-radius:12px;margin:18px 0 24px}.friendly-page table th{font-size:10px;text-transform:uppercase;letter-spacing:.6px;color:var(--txt2);white-space:nowrap}.friendly-page table th,.friendly-page table td{padding:14px 13px}.friendly-page table tbody tr:hover{background:#708bff08}.friendly-page .mx-table{border:1px solid var(--line);border-radius:12px;overflow:auto;margin:18px 0}.friendly-page .mx-table table{margin:0;width:100%}.friendly-tabs{display:flex;gap:7px;flex-wrap:wrap;padding:6px;background:var(--card);border:1px solid var(--line);border-radius:12px;margin-bottom:26px}.friendly-tabs button{border:0;background:none;color:var(--txt2);padding:11px 15px;font-size:12px;border-radius:8px;cursor:pointer}.friendly-tabs button.active{color:#859dff;background:#5271ff18}.friendly-tabs button:focus-visible{outline:2px solid #708bff}.friendly-add-person{float:right;margin-left:12px}.friendly-person-form{flex-direction:column!important;align-items:stretch!important;width:100%;margin-top:20px!important}.friendly-advanced{border:1px solid var(--line);border-radius:12px;margin:20px 0;background:var(--card)}.friendly-advanced>summary{padding:18px;cursor:pointer;font-size:13px;font-weight:600;color:var(--txt)}.friendly-advanced>.grp{margin:0 18px 18px;padding:15px;border-top:1px solid var(--line)}.friendly-module-heading{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:22px}.friendly-module-heading small{font-size:9px;letter-spacing:1px;color:#829bff;font-weight:700}.friendly-module-heading h2{margin:7px 0}.friendly-module-heading p{font-size:12px;color:var(--txt2);margin:0;line-height:1.7}.friendly-contact-search{padding:12px;background:var(--card);border:1px solid var(--line);border-radius:12px;gap:10px}.friendly-contact-search input{flex:1;min-width:140px;background:var(--bg);color:var(--txt);border:1px solid var(--line);border-radius:8px;padding:10px;font-size:13px}.friendly-empty{text-align:center;padding:45px 20px;color:var(--txt2);border:1px dashed var(--line);border-radius:12px;margin:20px 0}.friendly-empty h3{color:var(--txt);font-size:17px}.friendly-empty p{font-size:12px;line-height:1.8}.friendly-page [role=status]{font-size:12px;line-height:1.7}.side .search input{min-width:0}.side .search>span:last-child{font-size:17px;color:var(--txt2)}
@media(max-width:800px){.friendly-page{padding:20px 16px!important}.friendly-module-heading{align-items:flex-start;flex-direction:column;gap:12px}.friendly-tabs{gap:4px}.friendly-tabs button{flex:1 1 44%;font-size:11px;padding:10px 7px}.friendly-page .form{padding:17px}.friendly-page .form input:not([type=checkbox]):not([type=color]),.friendly-page .form textarea{font-size:16px}.friendly-add-person{float:none;margin:0 0 12px}.friendly-page table td{padding:12px 10px}.friendly-page .form .field{min-width:150px}.friendly-contact-search input{font-size:16px}.friendly-module-heading .mx-toolbar{flex-wrap:wrap}}

@media(max-width:650px){.friendly-team-view table,.friendly-team-view table tbody{display:block;width:100%;overflow:visible}.friendly-team-view table thead{display:none}.friendly-team-view table tr{display:block;border:1px solid var(--line);border-radius:12px;margin-bottom:14px;background:var(--card);padding:8px}.friendly-team-view table td{display:block;border:0;padding:9px 8px;overflow-wrap:anywhere}.friendly-team-view table td:first-child{font-weight:600}.friendly-team-view table td:nth-child(2):before{content:"Correo: ";color:var(--txt2);font-size:11px}.friendly-team-view table td:nth-child(3):before{content:"Permisos: ";color:var(--txt2);font-size:11px}.friendly-team-view table td:last-child{display:flex;align-items:center;flex-wrap:wrap;gap:8px}.friendly-team-view table td .btn{flex:1;min-width:90px}}

.bot-source-options{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin:22px 0}.bot-source-options>label{display:flex;gap:12px;align-items:flex-start;border:1px solid var(--line);padding:18px;border-radius:12px;cursor:pointer;background:var(--bg)}.bot-source-options>label.selected{border-color:#708bff;background:#5271ff12}.bot-source-options input{width:auto!important;margin-top:4px}.bot-source-options strong{display:block;font-size:13px}.bot-source-options small{display:block;font-size:11px;line-height:1.8;color:var(--txt2);margin-top:6px}.bot-own-provider{padding:5px 20px 18px;border:1px solid var(--line);border-radius:12px;margin:15px 0}.bot-provider-actions{display:flex;gap:9px;flex-wrap:wrap}@media(max-width:700px){.bot-source-options{grid-template-columns:1fr}.bot-own-provider{padding:5px 14px 15px}.bot-provider-actions .btn{width:100%}}

/* Case details remain inside the conversation drawer. */
.case-form{display:grid;gap:12px;margin-top:12px}.case-form label{display:grid;gap:5px;font-weight:600}.case-form input,.case-form select,.case-form textarea{width:100%;box-sizing:border-box}.case-form small{font-weight:400;line-height:1.5;color:var(--txt2)}.case-actions{display:flex;gap:8px;flex-wrap:wrap}.case-history{margin-top:14px}.case-history article{border-top:1px solid var(--line);padding:12px 0;overflow-wrap:anywhere}.case-history small{display:block}.case-history p{font-size:12px;white-space:pre-wrap}

.cases-heading{display:flex;align-items:center;justify-content:space-between;gap:16px}.cases-heading h2{margin-bottom:4px}.cases-heading p{margin-top:0;color:var(--txt2)}.cases-filters{display:flex;gap:12px;align-items:end;flex-wrap:wrap;margin:22px 0}.cases-filters label{display:grid;gap:6px;min-width:135px;flex:1}.cases-filters label:first-child{flex:2;min-width:200px}.cases-filters input,.cases-filters select{width:100%;min-height:40px;box-sizing:border-box}.cases-table-wrap{overflow:auto}.cases-table{width:100%;border-collapse:collapse;margin-bottom:18px;text-align:left}.cases-table th{font-size:12px;color:var(--txt2);padding:12px}.cases-table td{padding:15px 12px;border-top:1px solid var(--line);vertical-align:top}.cases-table small{display:block;margin-top:5px;color:var(--txt2)}.cases-table strong{font-weight:600}.case-priority-urgent{color:#ffb4ab!important}.case-priority-high{color:#ffcf9c!important}.cases-empty{padding:40px 16px;text-align:center}.cases-page>.case-actions{align-items:center;justify-content:end}@media(max-width:700px){.cases-heading{align-items:start;flex-direction:column}.cases-table thead{display:none}.cases-table,.cases-table tbody,.cases-table tr,.cases-table td{display:block}.cases-table tr{border:1px solid var(--line);border-radius:12px;padding:10px;margin-bottom:12px}.cases-table td{border:0;padding:6px}.cases-filters label{min-width:140px}}

.case-alerts{padding:16px;border:1px solid var(--line);border-radius:12px;margin:12px 0}.case-alerts summary{cursor:pointer;font-weight:600}.case-alerts summary span{color:var(--warn)}.case-alerts>p{font-size:13px;line-height:1.6;color:var(--txt2)}.case-alerts article{display:flex;align-items:center;gap:10px;padding:14px 0;border-top:1px solid var(--line)}.case-alerts article>div{flex:1}.case-alerts small{display:block;margin-top:6px}@media(max-width:700px){.case-alerts article{flex-wrap:wrap}.case-alerts article>div{flex-basis:100%}}

.case-form input,.case-form textarea,.case-form select,.cases-filters input,.cases-filters select{background:var(--bg);color:var(--txt);border:1px solid var(--line);padding:10px 12px;border-radius:9px;min-height:42px}.case-form input:focus-visible,.case-form textarea:focus-visible,.case-form select:focus-visible,.cases-filters input:focus-visible,.cases-filters select:focus-visible{outline:2px solid var(--pri);outline-offset:2px}.cases-filters input::placeholder,.case-form input::placeholder,.case-form textarea::placeholder{color:var(--txt2);opacity:1}:root[data-theme="light"] .case-priority-urgent{color:#b42318!important}:root[data-theme="light"] .case-priority-high{color:#93420c!important}@media(max-width:700px){.case-form input,.case-form textarea,.case-form select,.cases-filters input,.cases-filters select{font-size:16px}}

.case-policy{padding:16px;border:1px solid var(--line);border-radius:12px;margin:12px 0}.case-policy>summary{font-weight:600;cursor:pointer}.case-policy p{color:var(--txt2);line-height:1.6;font-size:13px}.policy-form{display:grid;gap:18px;margin-top:18px}.policy-form>label,.policy-rule label,.policy-preview>label,.policy-holidays label{display:grid;gap:7px}.policy-form input:not([type=checkbox]),.policy-form select,.policy-form textarea{background:var(--bg);border:1px solid var(--line);color:var(--txt);border-radius:8px;padding:10px;width:100%;box-sizing:border-box}.policy-form input:focus-visible,.policy-form select:focus-visible,.policy-form textarea:focus-visible{outline:2px solid var(--pri);outline-offset:2px}.policy-form .policy-enable{display:flex;align-items:center;gap:10px}.policy-form fieldset{border:1px solid var(--line);border-radius:10px;padding:16px;min-width:0}.policy-form legend{padding:0 8px;font-weight:600}.policy-day{display:flex;gap:18px;align-items:start;padding:12px 0;border-top:1px solid var(--line)}.policy-day>label{min-width:120px;display:flex;gap:8px;align-items:center;padding-top:10px}.policy-windows{display:grid;gap:10px}.policy-windows>div{display:flex;align-items:center;gap:9px}.policy-windows input{max-width:135px}.policy-closed{padding-top:10px;color:var(--txt2)}.policy-rule{display:flex;align-items:end;gap:12px;margin-bottom:14px}.policy-rule>label{flex:1}.policy-preview,.policy-holidays{border:1px solid var(--line);border-radius:10px;padding:14px}.policy-preview>label{margin:12px 0}.policy-form small{color:var(--txt2)}@media(max-width:700px){.case-policy{padding:14px}.policy-day,.policy-rule{flex-direction:column;gap:8px}.policy-rule>label{width:100%}.policy-windows>div{flex-wrap:wrap}.policy-windows input{max-width:115px}.policy-form input:not([type=checkbox]),.policy-form select,.policy-form textarea{font-size:16px}}

.bot-local-preview{margin:24px 0;padding:26px;border:1px solid var(--line);border-radius:16px;background:var(--panel)}.bot-local-heading{display:flex;justify-content:space-between;gap:16px;align-items:start}.bot-local-heading small{color:var(--txt2);font-size:11px;letter-spacing:1px}.bot-local-heading h3{margin:8px 0}.bot-local-preview>p{color:var(--txt2);line-height:1.7;font-size:13px}.bot-local-preview textarea{box-sizing:border-box;width:100%;padding:12px;background:var(--bg);color:var(--txt);border:1px solid var(--line);border-radius:10px;resize:vertical}.bot-local-preview textarea:focus-visible{outline:2px solid var(--pri);outline-offset:2px}.bot-local-answer{border-left:3px solid var(--pri);border-radius:8px;background:var(--bg);padding:20px;margin-top:20px;overflow-wrap:anywhere}.bot-local-answer p{white-space:pre-wrap;line-height:1.8}.bot-local-answer small{display:block;color:var(--txt2);line-height:1.8;margin-top:8px}@media(max-width:700px){.bot-local-preview{padding:18px}.bot-local-heading{flex-direction:column}.bot-local-preview textarea{font-size:16px}}

/* Contact editor: additional addresses and free-form details, scoped to contacts. */
.contact-modal{z-index:100;padding:20px;background:#050e17b8;backdrop-filter:blur(4px)}
.contact-editor{display:flex;flex-direction:column;width:min(700px,100%);max-height:calc(100dvh - 40px);background:var(--drawer);color:var(--txt);border:1px solid var(--line);border-radius:18px;box-shadow:0 24px 80px #0005;overflow:hidden}
.btn.contact-delete-action{color:#f08080;background:transparent}.btn.contact-delete-action:hover{background:#ed66661a}.contact-delete-identity{overflow-wrap:anywhere}.contact-delete-identity strong{font-size:16px;color:var(--txt)}.contact-editor .contact-delete-warning{border:1px solid #ee777744;background:#ee777711;border-radius:9px;padding:12px;color:var(--txt)!important}.contact-editor .contact-delete-check{display:flex;flex-direction:row;align-items:flex-start;gap:10px;color:var(--txt);font-size:12px;line-height:1.6}.contact-editor .contact-delete-check input{width:17px;height:17px;margin:2px 0 0;flex-shrink:0;accent-color:#c23c44}.btn.contact-danger{background:#b92f3c;color:white}.btn.contact-danger:hover{background:#a12733}@media(max-width:420px){.contact-start .contact-editor-footer{flex-wrap:wrap}.contact-start .contact-editor-footer button{flex:1;white-space:normal}}
.contact-phone{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.2fr);gap:12px}.contact-editor select{width:100%;min-width:0;box-sizing:border-box;background:var(--card);color:var(--txt);border:1px solid var(--line);border-radius:9px;padding:12px 8px;font:inherit;font-size:14px;line-height:1.5}.contact-editor select:focus{outline:2px solid #24b8c7;outline-offset:1px}.contact-phone-help{color:var(--txt2);font-size:11px;line-height:1.6;margin:8px 0 0}.contact-start{max-width:520px}.contact-start .contact-editor-body>p:not(.err){font-size:12px;line-height:1.7;color:var(--txt2)}.contact-start h2{overflow-wrap:anywhere}.contact-phone>label{min-width:0}@media(max-width:420px){.contact-phone{grid-template-columns:1fr;gap:12px}}
.contact-editor-head{display:flex;align-items:center;gap:13px;padding:22px 24px;border-bottom:1px solid var(--line)}
.contact-editor-head h2{margin:0;font-size:19px;font-weight:650}.contact-editor-head p{margin:6px 0 0;color:var(--txt2);font-size:12px;line-height:1.5}.contact-editor-head>.icon-btn{margin-left:auto;flex-shrink:0}.contact-editor-icon{display:grid;place-items:center;width:42px;height:42px;border-radius:12px;background:#24b8c7;color:#fff;font-size:25px;flex-shrink:0}
.contact-editor-body{overflow:auto;padding:20px 24px;overscroll-behavior:contain}.contact-editor fieldset{border:0;padding:0;margin:0;min-width:0}.contact-basic-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.contact-full{grid-column:1/-1}.contact-editor label{display:flex;flex-direction:column;gap:7px;color:var(--txt2);font-size:12px;font-weight:600}.contact-editor label>span{display:none}.contact-editor input,.contact-editor textarea{width:100%;box-sizing:border-box;background:var(--card);color:var(--txt);border:1px solid var(--line);border-radius:9px;padding:11px 12px;font:inherit;font-size:14px;line-height:1.5}.contact-editor input:focus,.contact-editor textarea:focus{outline:2px solid #24b8c7;outline-offset:1px}.contact-editor textarea{resize:vertical;min-height:74px}.contact-additional{border:1px solid var(--line);border-radius:13px;overflow:hidden;margin-top:24px}.contact-additional-head{display:flex;align-items:center;gap:12px;justify-content:space-between;padding:14px 16px;border-bottom:1px solid var(--line)}.contact-additional-head h3{display:flex;gap:8px;align-items:center;margin:0;font-size:12px;font-weight:700}.contact-additional-head h3 span{background:#24b8c71c;color:var(--txt);border-radius:7px;padding:2px 7px}.contact-additional-head .btn{font-size:12px;color:var(--txt);background:#24b8c715;white-space:nowrap}.contact-additional-empty{text-align:center;padding:25px 20px;color:var(--txt2)}.contact-additional-empty>span{display:block;font-size:27px;margin-bottom:8px}.contact-additional-empty strong{font-size:12px}.contact-additional-empty p{font-size:12px;line-height:1.7;max-width:340px;margin:8px auto 0}.contact-additional-row{display:grid;grid-template-columns:minmax(120px,1fr) minmax(180px,1.6fr) 28px;gap:12px;padding:15px 16px;align-items:start}.contact-additional-row+.contact-additional-row{border-top:1px solid var(--line)}.contact-remove{border:0;background:none;color:var(--txt2);cursor:pointer;padding:8px 4px;margin-top:23px;border-radius:6px}.contact-remove:hover{background:#e7545420;color:#e46d6d}.contact-additional-help{margin:0;padding:0 16px 15px;font-size:11px;color:var(--txt2);line-height:1.5}.contact-editor-footer{display:flex;justify-content:flex-end;gap:10px;padding:16px 24px;border-top:1px solid var(--line);background:var(--drawer)}.contact-editor-footer .pri{min-width:145px;background:#21b7c7;color:#052e32}.contact-info-heading{display:flex;align-items:center;justify-content:space-between;gap:10px;margin:12px 0}.contact-info-heading h4{font-size:12px;margin:0}.contact-info-heading .btn{font-size:11px;padding:5px 10px}.contact-info-values{margin:0;max-height:280px;overflow:auto}.contact-info-values>div{padding:10px 0;border-top:1px solid var(--line)}.contact-info-values dt{color:var(--txt2);font-size:11px;font-weight:600}.contact-info-values dd{margin:5px 0 0;white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;line-height:1.65}
@media(max-width:600px){.contact-modal{padding:8px}.contact-editor{max-height:calc(100dvh - 16px);border-radius:14px}.contact-editor-head,.contact-editor-body{padding:17px}.contact-basic-grid{grid-template-columns:1fr}.contact-additional-head{padding:12px;gap:8px}.contact-additional-row{grid-template-columns:1fr 28px;padding:12px;gap:10px}.contact-additional-row>label{grid-column:1}.contact-additional-row>.contact-remove{grid-column:2;grid-row:1;margin-top:19px}.contact-editor-footer{padding:14px 17px}.contact-editor-head p{max-width:240px}}
.meta-connect{max-width:760px;margin:18px 0 24px;padding:26px;border:1px solid var(--line);border-radius:18px;background:var(--drawer);color:var(--txt)}
.meta-connect header h3{font-size:23px;margin:10px 0}.meta-connect p{line-height:1.65;color:var(--txt2);max-width:64ch}.meta-connect-badge{font-size:11px;letter-spacing:1.1px;font-weight:700;color:#36b7a5}.meta-steps{list-style:none;display:flex;gap:8px;padding:0;margin:24px 0;flex-wrap:wrap}.meta-steps li{padding:9px 12px;border-radius:20px;font-size:12px;color:var(--txt2);background:var(--bg)}.meta-steps li.active{color:var(--txt);box-shadow:inset 0 0 0 1px #36b7a5}.meta-fields{display:grid;gap:14px;max-width:560px}.meta-fields label{display:grid;gap:7px;font-size:13px}.meta-fields input,.meta-fields select{box-sizing:border-box;width:100%;min-width:0;background:var(--bg);color:var(--txt);padding:13px;border:1px solid var(--line);border-radius:9px;font:inherit}.meta-connect .btn{margin:5px 8px 5px 0;white-space:normal}.meta-fields .btn{justify-self:start}.meta-platform-pending{padding:18px;border-radius:12px;background:var(--bg);border:1px solid var(--line)}.meta-platform-pending b{font-size:14px}.meta-connect .meta-error{color:#e89580;border-left:3px solid #e89580;padding:10px 14px}.meta-complete{border-left:3px solid #36b7a5;padding-left:18px}@media(max-width:600px){.meta-connect{padding:18px}.meta-connect header h3{font-size:21px}.meta-steps{gap:5px}.meta-steps li{padding:7px 9px;font-size:11px}}

/* Estado de sincronización, compacto y accesible. */
.sync-status{margin:10px 0;padding:12px;border:1px solid var(--line,#42515a);border-radius:12px;background:var(--card2,#17252e);color:var(--txt,#fff);font-size:13px}.sync-compact{margin:8px 12px;padding:10px}.sync-connection{padding:5px 0}.sync-connection summary{display:flex;align-items:center;gap:9px;cursor:pointer}.sync-connection summary strong,.sync-connection summary small{display:block}.sync-connection summary small{color:var(--txt2,#a6b3bd);margin-top:3px}.sync-connection p{line-height:1.5;margin:9px 0}.sync-dot{width:9px;height:9px;flex:0 0 9px;border-radius:50%;background:#59a7ed}.sync-ready .sync-dot{background:#39ad83}.sync-warning .sync-dot{background:#e2ac50}.sync-refresh{margin-top:8px;font-size:12px}.access-warning{display:block;max-width:260px;color:var(--txt);border-left:3px solid #d5a655;padding-left:6px;line-height:1.5;margin-top:5px}